1. What this agreement covers

This Concierge Authorization Agreement (the "Agreement") is between you and DateWell, Inc. ("DateWell", "we", "us"). It applies whenever you ask DateWell to arrange something for you: a table, a room, tickets, flowers, a gift, a car, an experience, or a trip. It sits alongside the DateWell Terms of Service, which govern your membership and your use of the app.

You accept this Agreement by tapping "I agree" in the app. We keep a record of the version you accepted and when.

2. Acting on your behalf

When you approve a plan, you authorize DateWell and its concierges to act as your agent for that plan: to contact venues and vendors, to make reservations and purchases in your name, to provide your name and contact details to them as needed to hold the booking, and to accept their booking terms on your behalf.

We only book what you have approved. A proposed plan is not a booking until you approve it. We may need to adjust a time, a table or a room to secure a booking; we tell you when we do, and anything material comes back to you for approval.

We are not the restaurant, hotel or vendor. The booking is between you and them. We arrange it and we stand behind our part of it, but their food, rooms, service and policies are theirs.

3. Deposits, cancellations and no-shows

Many of the places we book require a card to hold a reservation, take a deposit, sell prepaid tickets, or charge a fee for late cancellations and no-shows. Each plan we send you states any such terms we know of, including the cut-off for cancelling without charge.

If a venue charges a deposit, cancellation fee, no-show fee, minimum spend or similar penalty in connection with a booking we made for you, you authorize DateWell to charge that amount to the payment method on file with your membership, at cost, and to provide the venue a payment method for the same purpose. We charge no mark-up on venue penalties.

If you cannot make a booking, tell your concierge as early as you can, in the app. We will try to cancel or move it. Whether a fee applies is decided by the venue’s terms and timing, not by us, and we cannot waive a venue’s fee.

Prepaid tickets and tasting-menu deposits are generally non-refundable once purchased. We say so on the plan before you approve it.

• Venue-imposed fees are passed through at cost. We do not add a DateWell fee on top.
• We send you a receipt in the app for any charge under this section within two business days.
• If you believe a charge is wrong, tell us within 30 days and we will take it up with the venue on your behalf.

4. Changes and cancellations go through DateWell

Because bookings are made in your name by us, please change or cancel them through your concierge rather than by contacting the venue directly. A booking you cancel directly may not be recorded on our side, and a booking you change directly may leave the original hold, and its fee, in place. We are not responsible for fees that result from changes made outside the app.

5. Payment method on file

Your membership requires a valid payment method on file. You authorize DateWell to charge it for membership fees, for any per-trip or per-date fees you agree to in the app, for purchases you approve (tickets, flowers, gifts, cars, prepaid dining), and for venue penalties as described in Section 3. Keep it current; if a charge fails we will let you know and may pause bookings until it is resolved.

Card details are held by our payment processor, not by DateWell. We store only what we need to identify the card (the last four digits and expiry).

6. Information you give us

To make bookings we may share your name, phone number, email, dietary needs and delivery addresses with venues and vendors, and the same for a guest where a booking or delivery is for them. We share what a booking needs and nothing more. Our Privacy Policy explains how we handle this information.

You confirm that you have permission to give us any information you share about another person, and that deliveries to their address are welcome.

7. Our responsibility

We take care to book what you approved, accurately and on time, and to tell you about venue terms before you commit. If we get a booking wrong, we will make it right where we can and we will not charge you for fees that result from our error.

We are not responsible for a venue’s failure to honor a booking, for its service, safety or quality, for events beyond our control (closures, weather, strikes, outages), or for fees that result from your own late cancellation, no-show or direct changes with a venue. To the extent permitted by law, our liability under this Agreement for any plan is limited to the DateWell fees you paid for that plan.

8. Withdrawing your authorization

You can withdraw this authorization at any time from Account in the app. We will stop making new bookings for you. Bookings already made remain in place under the venue’s terms; ask your concierge and we will cancel what can still be cancelled.

9. Changes to this agreement

If we change this Agreement, we will ask you to accept the new version before we make further bookings for you. Bookings made under an earlier version stay under that version.

10. Questions

Write to your concierge in the app, or to hello@datewell.io.